HOPE Research Group Privacy Policy

Last updated: 07 March 2019

Our Privacy Policy

The following notes give you an overview of how we collect and process your information. This is an overview, but if you want to know it exactly, you will find a detailed description below under “Our Privacy Policy in detail”.

Your rights as a user of our services

You have the right to information, correction, blocking or deletion of your data at any time. Any given consent can be revoked at any time and you may partially object to the processing of your data, even if no consent was required from you for the processing. You can contact our data protection officer at any time for further information on privacy issues. Our data protection officer Narek Gevorgyan can be reached by email info@hoperesearchgroup.com.

Data we collect about you

On the one hand, your data is captured because you communicate it to us. This may, for example, be data that you enter in our contact form. Other data is collected automatically when visiting the website through our IT systems. These are above all technical data (e.g. Internet browser, operating system or time of the page request). The collection of this data is automatic as soon as you visit our platform.

  • Cookies: For the provision of the HRG service and to make our offer more user-friendly, effective and secure, we also use so-called cookies for data collection and storage. Cookies are small data packets that are stored on your device and do no harm.
  • Tracking Services: We use tracking services to collect information about the behavior of visitors to our pages. So we can ensure an optimal user experience. These services use pseudonymized user profiles with the help of cookies so that a direct inference to persons is not possible. Of course, you can contradict the creation of these profiles at any time. Incidentally, each access device can be configured in such a way that basically no cookies can be created at all, or they can be deleted directly after the session.
  • Social Plugins: Our pages contain buttons from various social networks so that you can recommend our offers, services and/or products to other interested people. If you click on such a button, data such as your current IP address, browser and access device information (type and operating system), the resolution of the screen, if you have plug-ins installed will be the referrer (from where you came to the site) and the current URL to the site operator.
  • Newsletter: When you sign up for our newsletter, your email address will be used for information on advertising and advertising purposes. Of course, this is voluntary and you can even after the consent at any time unsubscribe.
  • Payment Information: Financial information we need to process the payment will be collected and stored with us.

How we collect your data

We collect your data in three different ways:

  • automated when you visit our website
  • through cookies
  • through your voluntary input

What we use your data for

We want to offer you a faultless use of our services. Therefore, data is needed for the administration and troubleshooting of our websites. However, as we are constantly improving ourselves and offering you optimized services, data in a pseudonymized form (through usage profiles) are also needed for advertising and/or market research. Of course, this can be contradicted at any time.

How we work with partners

In some cases, your data is also processed with the help of third-party providers of various online services (please refer to our privacy policy in detail further below). However, this is exclusively regulated by data processing agreements and the processing is instruction-bound so that we always keep the responsibility for the processing.

Use of your data for other purposes

In addition to the purposes already mentioned, we are also subject to legal requirements. These are:

  • any request for information (and the related disclosure) to governmental authorities
  • any request for information (and the related disclosure) to copyright holders
  • for the misuse recognition of our provided services
  • troubleshooting or -avoidance

Our Privacy Policy in detail

General and Responsible Entity

In order to provide you with our service, we need certain information about you (including personally identifiable information – information that identifies you personally). This Privacy Policy explains what information we collect about you for what purpose and what we use it for. It also explains what rights you have with regard to the data processing operations affecting you.

HOPE Enterprises USA LLC, 12555 ORANGE DRIVE STE 6 FT LAUDERDALE, FL 33330 USA (hereafter referred to as “Hope Research Group” or “we”) operates on the internet site https://hoperesearchgroup.com

Our other entities include:

HOPE Caribbean Company Limited, 25 BURLINGTON AVE KINGSTON 6 JAMAICA W.I.

HOPE Research Trinidad Limited, 59 DIEGO MARTIN MAIN RD DIEGO MARTIN TRINIDAD & TOBAGO

Hope Research Group (Kurmar Research Pvt Ltd), 25/A PATEL RAM REDDY ROAD, KRISHNA REDDY LAYOUT, DOMLUR, BENGALURU-560071

Responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Revocation of consent

Many data processing operations are only possible with your express consent. You can revoke an existing consent at any time. An informal message by email to info@hoperesearchgroup.com is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to complain to the competent supervisory authority

In the event of data protection violations, you, the person concerned, have the right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based or in which you have your residence.

SSL or TLS Encryption

We use SSL or Internet security for security reasons and to protect the transmission of sensitive content, such as orders or requests you send to us. TLS encryption. An encrypted connection is indicated by the browser’s address bar switching from “http: //” to “https: //” and the lock icon in your browser bar. If SSL or TLS encryption is enabled, the data you submit to us can not be read by third parties.

 

Information, Correction, Deletion, Blocking, Data Transferability

You have the right at any time to request information about your personal data processed by us free of charge. In particular, you may request us to provide information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right of rectification, deletion, limitation of processing or opposition, passing a right of appeal, the origin of their data, if not collected by us, and the existence of automated decision-making including profiling and, where appropriate, meaningful information about your details.

You have the right to request the immediate correction of incorrect or incomplete personal data of you stored by us.

You have the right to request the deletion of your personal data stored by us, except in cases where the processing of the data is required for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims.

You have the right to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data and you the data for the assertion, exercise or defense of legal claims or if you have objected to the processing in accordance with Art. 21 GDPR.

You have the right to receive your personal information that you have provided to us in a structured, common and machine-readable format or to request that it is sent to another person in charge.

 

Right to Object

If your personal data is processed based on legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 DSGVO, provided that there are reasons for this arising from your particular situation or the objection is directed against direct mail. In the latter case, you have a general right to objection, which is implemented by us without specifying any particular situation.

If you want to exercise your right to object, please send an email to info@hoperesearchgroup.com

 

Data Collection and Use

Server Log Files

Our provider of the platform automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are browser type and browser version, operating system used, referrer URL, host name of the accessing computer, time of the server request and the IP address.

The data is for data security and error analysis only. A merge of this data with other data sources will not be done.

The basis for data processing is Art. 6 (1) lit. b DSGVO, which allows the processing of data to fulfill a contract or pre-contractual measures. The server log files are automatically deleted after 2 weeks.

Cookies

We use so-called cookies. Cookies do not harm your access device and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your access device and stored by your browser.

Most of the cookies we use are so-called “session cookies”. They will be deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of our website.

Cookies which are required to carry out the electronic communication process or to provide certain functions which you wish to use (e.g. shopping basket function) are processed on the basis of Art. 6 (1) lit. f DSGVO saved. We as website operators have a legitimate interest in the storage of cookies for the technically error-free and optimized provision of our services. If other cookies (e.g. cookies for the analysis of your surfing behavior) are stored, they will be treated separately in this privacy policy.

Contact Form

If you send us inquiries via contact form or by using our public, non-personal email addresses, your details from the inquiry form, including the contact details given there, will be stored with us for processing the request. We will not share this information without your consent.

The data processing is based on your request and, in the context of answering a contact request, is based on our legitimate interests, in order to be able to handle requests in a meaningful way (Art. 6 para. 1 sentence 1 lit. f DSGVO).

 

Social Media

Facebook Plugins

On our pages plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025 (USA), are integrated. The Facebook plug-ins can be recognized by the Facebook logo or the “Like-Button” (“Like”) on our site. An overview of the Facebook plugins can be found here.

When you visit our platform, a direct connection between your browser and the Facebook server is established via the plugin. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like-Button” while you are logged in to your Facebook account, you can link the contents of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. If you do not want Facebook to associate visiting our pages with your Facebook user account, please log out of your Facebook user account. More information can be found in the Facebook Privacy Policy. Facebook complies with the privacy policy of the US Privacy Shield, is registered with the U.S. Department of Commerce’s US Privacy Shield Program, and thus provides appropriate guarantees for an appropriate level of privacy.

 

LinkedIn Plugin

Our site uses functions from the LinkedIn network. The service is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. LinkedIn complies with the privacy policy of the US Privacy Shield and is registered with the U.S. Department of Commerce’s US Privacy Shield program, providing appropriate guarantees for an appropriate level of privacy.

Each time one of our pages containing LinkedIn features is accessed, your browser establishes a direct connection to the LinkedIn servers. LinkedIn is informed that you have visited our web pages from your IP address. If you use the LinkedIn “Recommend” button and are logged into your LinkedIn account, it is possible for LinkedIn to associate your visit to our website to your user account. More information can be found in the LinkedIn Privacy Policy.

 

Analysis Tools and Advertising

Google AdSense

This website uses Google AdSense, a service for integrating advertisements of Google LLC (“Google”). Provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 (USA). Google AdSense uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website. Google AdSense also uses so-called web beacons (invisible graphics). These web beacons can be used to evaluate information such as visitor traffic on these pages. The information generated by cookies and web beacons on the use of this website (including your IP address) and the delivery of advertising formats are transmitted to and stored by Google on servers in the USA. The generated information may be shared by Google with Google affiliates. However, Google will not merge your IP address with other data you have stored.

The storage of AdSense cookies is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. You can prevent the installation of cookies by setting your browser accordingly; however, we point out that in this case you may not be able to fully use all features of this website.

Google complies with the privacy policy of the US Privacy Shield and is registered with the U.S. Department of Commerce’s US Privacy Shield program, providing appropriate guarantees for an appropriate level of privacy.

Google AdWords und Google Conversion-Tracking

This website uses Google AdWords. AdWords is an online advertising program of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 (USA) (“Google”). As part of Google AdWords, we use the so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that the Internet browser stores on the user’s computer. These cookies lose their validity after 30 days and are not used for the personal identification of the users. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies can not be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not wish to participate in tracking, you can opt-out of this use by disabling the Google Conversion Tracking cookie from your Internet browser under User Preferences. You will not be included in the conversion tracking statistics.

You can set your browser so that you are informed about the setting of cookies and cookies only on a case by case basis, the acceptance of cookies for certain cases or generally exclude and can activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

The storage of “conversion cookies” is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

More information about Google AdWords and Google Conversion Tracking can be found in the Google Privacy Policy. Google complies with the privacy policy of the US Privacy Shield, is registered with the U.S. Department of Commerce’s US Privacy Shield Program, and thus provides appropriate guarantees for an appropriate level of privacy.

Google Analytics

Our sites use functions of the web analytics service Google Analytics for the purpose of needs-based design and continuous optimization. Provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 (USA). Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there.

Google Analytics cookies are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

Google complies with the privacy policy of the US Privacy Shield and is registered with the U.S. Department of Commerce’s US Privacy Shield program, providing appropriate guarantees for an appropriate level of privacy.

Here’re the details in regard to how we’re using Google Analytics:

  • IP Anonymization: We have activated the function IP anonymization on this website. As a result, your IP address will be truncated by Google within member states of the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
  • Browser Plugin: you can prevent the storage of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all the features of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under this link.
  • Opposition to Data Collection: With the help of this browser add-on for disabling Google Analytics JavaScript, you can prevent Google Analytics from using your data during future visits to this website. For more information about how to handle user data on Google Analytics, see the Google Privacy Policy.
  • Commissioned Data Processing: We have entered into an order data processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
  • Demographic Data: his website uses the “demographics” feature of Google Analytics. As a result, reports can be produced that contain statements on the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This data can not be assigned to a specific person. You can disable this feature at any time through the Ads settings in your Google account, or generally prohibit Google Analytics from collecting your data as outlined in the “Opposition to Data Collection” section.

Google Analytics Remarketing

Our websites use the features of Google Analytics Remarketing in conjunction with the cross-device features of Google AdWords and Google DoubleClick. Provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 (USA). This feature allows you to link the advertising audiences created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been adapted to you based on your previous usage and surfing behavior on one device (i.e. mobile phone) can also be displayed on another of your devices (i.e. tablet or PC).

Once you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. That way, the same personalized advertising messages can appear on any device you sign in to with your Google account. To support this feature, Google Analytics collects Google-authenticated IDs of users who are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion. You can permanently opt out of cross-device remarketing / targeting by disabling personalized ads in your Google account; to do so follow this link.

The aggregation of the collected data in your Google account is based solely on your consent, which you can give or revoke on Google (Art.6 Abs.1 a. DSGVO). For data collection operations that are not merged into your Google account (e.g., because you do not have a Google account or have objected to the merge), the collection of the data is based on Art. 6 (1) lit. f DSGVO. The legitimate interest arises from the fact that the website operator has an interest in the anonymous analysis of the website visitors for advertising purposes.

For more information and privacy policy, see the Google Privacy Policy. Google complies with the privacy policy of the US Privacy Shield, is registered with the U.S. Department of Commerce’s US Privacy Shield Program, and thus provides appropriate guarantees for an appropriate level of privacy.

Facebook Pixel

Our site uses the visitor action pixel from Facebook, Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304 (“Facebook”) for conversion measurement. This way, the behavior of the site visitors can be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. As a result, the effectiveness of Facebook advertisements can be evaluated for statistical and market research purposes and future advertising measures optimized. The collected data are anonymous to us as the operator of this website, we can not draw conclusions about the identity of the users. However, the data are stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data usage directive. As a result, Facebook can enable ads to be displayed on Facebook and outside of Facebook. This use of data can not be influenced by us as the site operator.

You will find more information on the protection of your privacy in the Facebook Privacy Policy. Facebook complies with the privacy policy of the US Privacy Shield, is registered with the U.S. Department of Commerce’s US Privacy Shield Program, and thus provides appropriate guarantees for an appropriate level of privacy.

You can also disable the remarketing “Custom Audiences” feature in the Ads Settings section at the following link You have to be logged in to Facebook. If you do not have a Facebook account, you can opt out of use-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance.

The storage of “conversion cookies” is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

Quora

We use services of the short message service Quora. Quora is operated by Quora, Inc., 650 Castro Street, Suite 450, Mountain View, CA 94041 (“Quora “). Quora allows us to use target group-based advertising, re-targeting and conversion measurements for online advertising via the so-called visitor interaction pixel. Here, offers for specific target groups are played out based on a selection of general criteria, such as demographic characteristics, regions or interests. Quora also allows us to target ads based on your recent page views. For example, you may see ads and notices about our offers and content if you are interested in specific services, information, or offers at the online trade show. Here only general and technical information on accessed pages are evaluated. If you generally do not want to be tracked by Quora, you can prevent the storage of cookies at any time by your browser settings, which could be limited function.

For more information about Quora, please refer to the Quora Privacy Policy.

The storage of “conversion cookies” is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

 

Newsletter

Newsletter Data

If you would like to receive the newsletter offered on the website, we need an email address from you, as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter are. Further data are not collected or only on a voluntary basis.

We use this data exclusively for the delivery of the requested information and do not pass it on to third parties. The processing of the data entered into the newsletter application form is based exclusively on your consent (Art.6 (1) (a) GDPR). Of course, you can revoke your consent to the storage of the data, the email address and its use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter. The legality of the already completed data processing operations remains unaffected by the revocation.

The data deposited with us for the purpose of obtaining the newsletter will be saved by us from the newsletter until your cancellation and deleted after the cancellation of the newsletter. Data stored for other purposes with us (e.g. email addresses for logging on to our services) remain unaffected.

 

MailChimp / Mandrill

This website uses the services of MailChimp for sending newsletters (or mandrill for sending information relevant to the user). Provider is the Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308 (USA).

MailChimp is a service with which, among other things, the dispatch of newsletters can be organized and analyzed. If you have entered data for the purpose of newsletter subscription (e.g. email address), these will be stored on the servers of MailChimp in the USA.

MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the United States designed to ensure compliance with European privacy standards in the United States.

With the help of MailChimp we can analyze our newsletter campaigns. When you open an email sent with MailChimp, a file included in the email (called web beacon) connects to MailChimp’s servers in the United States. This way you can determine if a newsletter message has been opened and which links have been clicked on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type and operating system). This information can be assigned to the respective newsletter recipient. They are used exclusively for the statistical analysis of newsletter campaigns. The results of these analyzes can be used to better tailor future newsletters to the interests of the recipient.

If you do not want to be analyzed by MailChimp, you have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter message. Furthermore, you can unsubscribe from the newsletter directly on the website.

The data processing takes place on the basis of your active newsletter registration and our legitimate interests (Art. 6 (1) lit. f DSGVO) of optimization of our newsletter content according to the interests of our recipients. You can contradict this at any time by unsubscribing from the newsletter.

The data deposited with us for the purpose of obtaining the newsletter will be saved by us from the newsletter until you receive it and will be deleted from our servers as well as from the servers of MailChimp after cancellation of the newsletter.

For details, see the Mailchimp Privacy Policy. We have entered into a so-called “Data Processing Agreement” with MailChimp, in which we commit MailChimp to protect the data of our customers and not to disclose them to third parties.

Payment Information

When you make payments for our services, no credit or debit card information is stored on our servers. This information is stored by our third party PCI-compliant payment processing companies. We work with the following providers:

  • Stripe Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107 (USA)

All credit and debit card transactions occur between the computer from which the transaction originates and our payment processor. When you use one of our trial phases or subscriptions or you purchase something through the service, credit card information and other financial information we need to process the payment is collected and stored with a payment service provider. We also collect certain limited information, such as your zip code, mobile phone number and details of your transaction history. In addition, these payment service providers usually provide us with very limited information about you, such as the unique “token”, which enables you to make further purchases using the data stored by the service providers, as well as your card type, expiration date and last four digits of the number.

Stripe complies with the privacy policy of the US Privacy Shield, are registered with the U.S. Department of Commerce’s US Privacy Shield Program, and thus provide appropriate guarantees for an appropriate level of privacy.